Updated October 6th, 2017
Dear Valued Patients and Clients,
For the past four and a half years, Growing Bones has not had any type of cancellation policy.
In an effort to ensure our patients who need an appointment can get one, we want to encourage patients to let us know as early as possible about appointment changes.
Our practitioners have only a certain amount of appointments per day, and we are increasingly turning away patients and clients due to lack of availability. If patients do then not show up or cancel with very short notice, we cannot fill these appointments.
We understand that things do come up, all we ask is for our patients and clients to be mindful that their practitioners time is important.
As of November 1st, 2017- we will implement the following:
Appointment reminders will be sent two days before upcoming appointments.
Cancelations less than 24 hours before scheduled appointment time will be charged at 100% of the consult fee.
In extenuating circumstances, please call us on 03 9687 3040 or if you cannot call, email firstname.lastname@example.org
We would love to avoid ever charging this fee, so please consider your practitioners time and make any appointment changes in a timely manner.
Warm Regards, the team at Growing Bones.